Help and assistance

Registering Your Account

Before being able to log in to the Parent Portal, you must first activate your account by registering it. In order to register your account:

  1. Click on the "Register here" link on the right of the login screen
  2. Enter the account activation information. This information should have been provided by your school. The activation information includes a Registration Number, Activation Code, Email Address, First and Last Names.
  3. You should receive an email from info@edulinksys.com at the email address that you provided in the initial registration process.
    Click on the link in the email in order to finish the account registration.
  4. Clicking on the confirmation link in the email should take you to a screen where you will enter your password for your account, and also setup a "security question" to be used in retrieving a forgotten password.
  5. Once finished with entering in the above information, you should be logged into the Parent Portal.

Notification History

The Notifications History page displays: calls, emails, and text messages sent to phone numbers, email addresses and cell phones that you provide. NOTE: messages sent to you using phone numbers, email addresses, or cell phones that you do no list on the Calling Preferences page will not show in the notification history.

Calling Preferences

The Calling Preferences page allows you to add and maintain phone numbers, email addresses, and cell phone numbers that your school will use in contacting you with automated messages and notifications. NOTE: Some schools may only allow adding one or two types of contact devices (for example, you may only be able to add cell phone numbers for text messages, and not be able to define email addresses or phone numbers).

In order to add a contact device, click on the "Add New Device" button. In the new contact device fields, set the device type (your selection of types may vary or be limited), input a device description, the device address (phone number or email address). Once finished, click on the "Save Changes" button.
Once devices are defined, you can delete them by clicking on the "Remove" button next to the device. You can also change the order of the devices by clicking on the "Up" and "Down" buttons next to the devices. (NOTE: order only applies to phone devices that are used for voice messages).

My Account

The options on the 'My Account' page allow you to change various details about your account.

Name

The Change Name page allows you to change the name associated with your account. If there is a mispelling of you name, or you wish to change the name to be addressed by for this account, input changes to the name fields, and click 'Submit' to make the changes take effect. Click 'Cancel' if you decide to leave the name as it currently is.

Email Address

The Change Email page allows you to change the email associated with your account. NOTE: the email address is also what is used as your login. Please be careful when changing it, and make sure that you remember If there is a mispelling of you name, or you wish to change the name to be addressed by for this account, input changes to the name fields, and click 'Submit' to make the changes take effect. Click 'Cancel' if you decide to leave the name as it currently is.

Password

The Change Password page allows you to change the password for your account. In order to change your password:

  1. Enter in your old password (NOTE: if you are resetting your password after losing or forgetting it, please enter the temporary password that was sent to you via email).
  2. Enter in the new passord you want to use.
  3. Enter in the new passord a second time.
  4. Click on the "Submit" button.

Security Question and Answer

The Change Security Question and Answer page allows you to change the security question for your account. You are asked the security question when you are resetting your password after having lost it or if you have forgotten it. In order to change your security question:

  1. Select a security question. This will be the question asked to you in order to reset your password and recover your account.
  2. Input the answer to the question selected above. The answer is what you will enter as a response to the question you select. NOTE: The answer is not case sensitive.
  3. Click on the "Submit" button.

Add accessible students

The Add Accessible Students page is used to add more students to and account already activated. In order to add a student to an account:

  1. Register and activate one account for one of the students, and log into that account.
  2. Go to the Account information page by clicking on the “My Account” link in the navigation box on the right.
  3. Click on the edit button next to the “Add accessible students” section.
  4. Enter in the Registration Number and Activation code for the second student.
  5. Once entered, the new student will be added to the first account.

Logout

Click on the "Logout" link in order to log out of your account.

Contact us

For help and support, you may email Edulink Systems at intouchwebportal@edulinksys.com or call us at (888) 338-7177.